Customer Complaint Procedure
Moneygate is committed in providing a high standard of customer service. If for any reason you are not satisfied with any part of our service, we have procedures in place to deal with your concerns effectively and in the correct way.
1. How to submit a complaint
We recommend that you contact your Relationship Manager prior to submitting a complaint to resolve the issue directly. If this is not possible you can submit a complaint using one of the channels of communication described below:
By email:
If you’re not happy about something, we want to know so please contact us via [email protected]
By Telephone:
At: +357-22524910
Complaint timeframes
Moneygate must comply with certain requirements when handling a customer complaint.
Not happy with our response?
In case you are not satisfied with the reply given by us, please let us know as soon as possible. We will conduct a review and look to get it sorted.
Alternatively, you can:
· Submit a claim to the Cyprus Consumer Centre for Alternative Dispute Resolution (“ADR”), an out-of-court resolution of domestic and cross-border disputes concerning contractual obligations and services offered.
Address: Kyriakou Matsi 16, Eagle House, 8th Floor, Agioi Omologites, 1082, Nicosia, Cyprus
Email address: [email protected] Phone: +357 22 519 741 Fax: +357 22 318 214
· Contact the Financial Ombudsman Service of the Republic of Cyprus, who will independently review your case for free.
Address: 15 Kypranoros street, 1061 Nicosia Postal Address: P.O BOX: 25735, 1311 Nicosia
E-mail address: [email protected]
Telephone: +357 22 848 900
Fax: +357 22 660 584 or +357 22 660 118
Moneygate (MONEYGATE SOLUTIONS LIMITED) is an Electronic Money Institution authorized and regulated by the Central Bank of Cyprus. Moneygate focuses on acceptance and processing of online payments and card issuing to corporate customers in line with Directive (EU) 2015/2366 on payment services (PSD2) and Cyprus Payment Services and Access to Payment Systems Law of 2018 (31(I)/2018).
Customer Complaint Procedure
Moneygate is committed in providing a high standard of customer service. If for any reason you are not satisfied with any part of our service, we have procedures in place to deal with your concerns effectively and in the correct way.
1. How to submit a complaint
We recommend that you contact your Relationship Manager prior to submitting a complaint to resolve the issue directly. If this is not possible you can submit a complaint using one of the channels of communication described below:
By email:
If you’re not happy about something, we want to know so please contact us via [email protected]
By Telephone:
At: +357-22524910
Online Form:
Our online form enables you to email your complaint directly to a complaint supervisor. A member of our dedicated team will then be in contact with you shortly.
You should clearly indicate that you are wishing to make a complaint to us. This helps us to distinguish a complaint from a mere query.
Complaint timeframes
Moneygate must comply with certain requirements when handling a customer complaint.
Not happy with our response?
In case you are not satisfied with the reply given by us, please let us know as soon as possible. We will conduct a review and look to get it sorted.
Alternatively, you can:
· Submit a claim to the Cyprus Consumer Centre for Alternative Dispute Resolution (“ADR”), an out-of-court resolution of domestic and cross-border disputes concerning contractual obligations and services offered.
Address: Kyriakou Matsi 16, Eagle House, 8th Floor, Agioi Omologites, 1082, Nicosia, Cyprus
Email address: [email protected] Phone: +357 22 519 741 Fax: +357 22 318 214
· Contact the Financial Ombudsman Service of the Republic of Cyprus, who will independently review your case for free.
Address: 15 Kypranoros street, 1061 Nicosia Postal Address: P.O BOX: 25735, 1311 Nicosia
E-mail address: [email protected]
Telephone: +357 22 848 900
Fax: +357 22 660 584 or +357 22 660 118
T: +357-22524910
Moneygate (MONEYGATE SOLUTIONS LIMITED) is an Electronic Money Institution authorized and regulated by the Central Bank of Cyprus. Moneygate focuses on acceptance and processing of online payments and card issuing to corporate customers in line with Directive (EU) 2015/2366 on payment services (PSD2) and Cyprus Payment Services and Access to Payment Systems Law of 2018 (31(I)/2018).