Once a complaint is received, an acknowledgment email will be sent to the complainant within a deadline of fifteen (15) days.
Customer complaint procedure.
Moneygate is committed in providing a high standard of customer service. If for any reason you are not satisfied with any part of our service, we have procedures in place to deal with your concerns effectively and in the correct way.
Moneygate must comply with certain requirements when handling a customer complaint.
- What happens if Moneygate is unable to resolve my complaint?
In the event where Moneygate is unable to respond within three (3) months, it will inform the complainant of the reasons for the delay and the period within which it is expected to complete the investigation.
How can i ensure my complaint is handled effectively?
Any complaint must be submitted as specified above in a clear and comprehensible manner.